Support
We're here to help with anything related to your KinPilot account.
Contact us
For account issues, bugs, billing questions, or anything else, email us directly at
tech@wilglobo.com and we'll get back to you as soon as we can.
Email tech@wilglobo.com
Account & sign-in
- Forgot your password? Use "Forgot password" on the sign-in screen to receive a reset link by email.
- Didn't get a verification or reset email? Check your spam folder, then contact us if it still hasn't arrived after a few minutes.
- Want to delete your account and data? Email us and we'll process the request without unreasonable delay.
Subscriptions & billing
- Subscriptions are managed through the App Store or Google Play, whichever you subscribed through.
- To restore a previous purchase, use "Restore purchases" in the app's Subscription screen.
- To cancel or change your plan, use "Manage / cancel subscription," which opens your store's subscription settings.
Using KinPilot
- Invite family members to your care circle from the app so they can see shared updates, schedules, and medication status.
- Medication low-stock alerts appear on your Today screen automatically once a medication's supply is set.